Terms & Conditions Fa Chai — A Complete Guide for Malaysian Players

1. Definitions & Acceptance of Terms

In these Fa Chai Terms & Conditions, the following words carry the meanings defined below unless the context requires otherwise:

• "Platform" — refers to the website fachai-app.com and all services offered under the Fa Chai brand.
• "Member" or "Player" — refers to any individual who has registered an account with Fa Chai and is using the platform's services.
• "Account Balance" — refers to the actual cash balance in your Fa Chai account, excluding any bonus funds that have not yet met the rollover requirements.
• "Bonus" — refers to all forms of free credits, bonus funds, free spins, or other promotional benefits granted by Fa Chai to members.
• "Rollover" or "Turnover" — refers to the total wagering amount that must be reached before a bonus becomes eligible for withdrawal.

By clicking the "Register" or "I Agree" button during the registration process, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and Fa Chai's Privacy Policy. If you do not agree with any part of these terms, please stop using the Fa Chai platform immediately.

2. Eligibility & Account Registration

To register and use Fa Chai's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration.
• A valid Malaysian citizen or resident.
• Not appearing on Fa Chai's voluntary self-exclusion list.
• Not registering on behalf of another person or as a third-party agent.
• Has never had an account closed by Fa Chai due to fraud, hacking, or prior breach of terms.

During registration, you are required to provide truthful, accurate, and complete information, including your full name, active phone number, and a valid email address. Fa Chai may request supporting documents such as a copy of your identity card (MyKad) or passport for identity verification purposes (KYC — Know Your Customer) at any time, particularly prior to processing withdrawals that exceed a certain threshold.

Fa Chai employs advanced detection technology to identify duplicate accounts. Players suspected of holding multiple accounts will be subject to a thorough review, and all betting activity may be suspended during the investigation.

3. Deposits & Payment Methods

Fa Chai accepts deposits through the following approved Malaysian payment methods only. All transactions are processed in Malaysian Ringgit (MYR):

All deposits must be made from a payment account registered in your own name. Fa Chai does not accept third-party deposits. If a deposit is received from an account not belonging to the registered player, Fa Chai reserves the right to freeze the balance and request documentary verification before processing any transactions.

4. Withdrawals

Players may submit a withdrawal request at any time, subject to the following conditions:

• Account has been fully verified (KYC complete).
• There are no active bonuses with pending rollover requirements in your account.
• The minimum withdrawal amount is RM 30 per transaction.
• The maximum daily withdrawal amount is RM 50,000 unless otherwise agreed in writing by Fa Chai.
• Withdrawals may only be made to the same payment account used for the deposit.

Withdrawal processing times range from 15 minutes up to a maximum of 2 hours during normal business hours. Requests submitted outside of business hours or on Malaysian public holidays may take slightly longer. Fa Chai is committed to processing all withdrawals as quickly as possible, and payment speed remains our top priority.

Fa Chai reserves the right to suspend or reject withdrawal requests if there are signs of fraudulent activity, money laundering, or breaches of our terms. In such cases, the player will be notified via email and given the opportunity to submit an explanation within 7 business days.

5. Bonuses & Promotional Terms

Fa Chai offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to the following general terms unless stated otherwise in the specific terms of the promotion concerned:

• Bonuses are valid for one (1) account, one (1) IP address, and one (1) device per individual.
• The standard rollover requirement is 5x bonus amount for most promotions.
• Bonuses must be used within 30 days from the date of crediting, or it will expire automatically.
• Wagers on different games may contribute different rollover percentages.
• Fa Chai reserves the right to void any bonus if a player is found to be using low-risk hedging strategies solely to meet rollover requirements.

6. Game Rules

All games on Fa Chai — including slots, live blackjack, baccarat, lottery, Sports Betting, and other table games — are subject to their own specific rules, which can be found in the help section of each game. The general rules applicable to all games are as follows:

• Completed game results are final and cannot be disputed unless a technical error is proven with supporting documentation.
• In the event of a technical disruption during gameplay, Fa Chai will return the wagered amount to the player's account based on system records.
• Fa Chai uses a Random Number Generator (RNG) that has been independently audited and certified by a third party for all slots and digital table games.
• All Live Casino games use physical cards and real human dealers — no manipulation or automation in the live environment.
• Fa Chai is not liable for any losses arising from game outcomes that are valid under the established rules.

For Sports Betting through the Match Odds, the odds displayed are accurate at the time of viewing but may change until the bet is confirmed. Once a bet is confirmed, it cannot be cancelled unless the match is officially called off by the sports organiser.

7. Prohibited Player Conduct

Fa Chai maintains a safe and fair gaming environment for all members. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of balance:

• Fraud & Manipulation: Using third-party software, automated bots, hacking tools, or any other unauthorised means to influence game outcomes.
• Money Laundering: Using the Fa Chai platform as a channel to transfer or conceal funds derived from illegal activities.
• Bonus Abuse: Registering multiple accounts or using false information to claim bonuses repeatedly.
• Disruptive Behaviour: Sending threatening, abusive, or harassing messages to support staff or other players in a live environment.
• Account Sharing: Allowing others to use your account, or using another person's account to play.

8. Privacy & Personal Data Protection

Fa Chai takes the protection of all members' personal data seriously and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your personal data is governed by Privacy Policy ours, which forms part of these Terms & Conditions.

• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• Fa Chai uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.
• Financial information such as bank account or eWallet details is stored in encrypted format and is not accessible to general staff.
• You have the right to request access to your personal data, correct any inaccurate information, or request deletion of your data, subject to legal requirements.

For any enquiries relating to data privacy, please contact our data protection officer at support@fachai-app.com.

9. Fa Chai's Liability Limit

To the extent permitted by applicable Malaysian law, Fa Chai shall not be liable for:

• Any direct, indirect, consequential, or special losses arising from the use of or inability to use the platform.
• Service disruptions caused by scheduled or unplanned system maintenance, cyberattacks, or force majeure events.
• Losses arising from game decisions made based on incorrect information entered by the player.
• Any unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

10. Account Closure & Termination

A Fa Chai account may be closed under the following circumstances:

• By the Player: You may close your account at any time by contacting customer support. Any valid remaining balance will be processed for withdrawal within 3–5 business days.
• By Fa Chai — With Notice: Inactive accounts (no login for more than 6 months) may be closed after a 14-day email notice has been issued.
• By Fa Chai — With Immediate Effect: Accounts may be closed without notice if there is evidence of fraud, serious violations of our terms, or illegal activity. In such cases, the remaining balance may be forfeited subject to the outcome of the investigation.

Voluntary account closure for self-exclusion purposes as part of responsible gambling can be requested through the Responsible Gaming our page. Self-imposed limits, once activated, cannot be reversed within the minimum period set by the player.

11. Complaints Procedure & Dispute Resolution

Fa Chai is committed to resolving all complaints fairly and promptly. If you have any dispute or complaint regarding your account or gameplay, please follow the procedure below:

• Step 1: Contact Fa Chai customer support via live chat or email at support@fachai-app.com with full details of your complaint, including your account number, the date of the incident, and a brief description.
• Step 2: Our support team will acknowledge receipt of your complaint within 24 hours and conduct a preliminary investigation.
• Step 3: A final decision on each complaint will be communicated within 7 business days of the complaint being received.

These Terms & Conditions and any disputes arising from them are governed by the laws of Malaysia. The parties agree to submit any unresolved disputes to the exclusive jurisdiction of the Malaysian courts.

12. Responsible Gaming

Fa Chai believes that gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We are fully committed to responsible gaming and provide the following tools to help players stay in control of their activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss limit for a defined period.
• Session Time Limit: Receive an alert when you have been playing beyond your set time limit.
• Temporary Break (Cool-Off): Suspend your account for a period of 24 hours to 6 weeks.
• Self-Exclusion: Full account closure for a minimum period of 6 months up to a lifetime ban.

Fa Chai's services are intended for users who are 18 years of age or older only. Fa Chai takes our social responsibility seriously in ensuring this platform is not misused by individuals at risk of problem gambling.