🔒 Official Document
Fa chai takes every player's privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a member of our platform in Malaysia.
Why Your Privacy Matters
We have built our privacy framework around six core principles to ensure your personal data remains protected at all times
Fa Chai is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are conducted in accordance with the legal framework established by the Malaysian government.
All data transmitted between your device and fa chai's servers is protected with 256-bit SSL encryption. Sensitive data such as eWallet account details and identity information is stored in AES-256 encrypted format.
Fa chai has never and will never sell, rent, or distribute your personal data to advertisers or third-party companies for marketing purposes without your explicit prior consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. The data request process is straightforward and can be submitted via our support email.
Fa chai uses cookies solely to enhance user experience and for internal traffic analysis. You can manage your cookie preferences through your browser settings. We do not use invasive third-party tracking cookies.
In the event of a security breach affecting your data, fa chai is committed to notifying you within 72 hours via your registered email address, in line with international data protection best practices.
Important Notice: This Privacy Policy constitutes a legal agreement between you and fa chai. By using the fachai-app.com platform, you agree to the terms set out in this Privacy Policy. Please read it carefully before proceeding with registration.
Fa chai ("we", "the platform") is committed to protecting the privacy and security of all our users' personal data in Malaysia. This Privacy Policy explains in detail how we manage your personal information when you register, log in, and use the services on fachai-app.com.
This Privacy Policy applies to all data collected through the fa chai platform, including the main website, mobile application (if applicable), customer support services, and all our official communication channels. It also covers data collected when you register a new account, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, play slots, live blackjack, baccarat, lottery or Sports Betting, and when you interact with our customer support team.
We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and operate in accordance with internationally recognised data protection principles. Any material changes to this Privacy Policy will be communicated to you via email or an in-platform notice before taking effect.
Current Version: This Privacy Policy is effective from 1 January 2026. It supersedes all previous versions of the fa chai Privacy Policy. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.
Fa chai collects various types of personal data depending on how you interact with our platform. We only collect data that is strictly necessary for the purposes stated in this Privacy Policy:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, MyKad/Passport number | Registration form, KYC process |
| Contact | Email address, phone number, residential address | Registration form, profile updates |
| Financial | EWallet account number, account holder name, transaction records | Deposit/withdrawal processing |
| Technical | IP address, browser type, operating system, device ID | Automatic server logs |
| Games | Betting records, game history, bonus activity | Platform system, automatically |
| Communications | Live chat transcripts, support emails, feedback | Customer support interactions |
In addition to information you provide directly, we also collect data automatically as you browse the Fa Chai platform. This includes usage data such as pages visited, time spent on the platform, buttons clicked, and general navigation patterns. This data is used solely to improve the user experience and is not linked to your personal identity unless required for fraud detection.
Sensitive Data: Fa Chai does not request or store sensitive information such as plain-text passwords, health details, or religious/political beliefs. Your account password is stored in a hashed format that cannot be decrypted by any member of our staff.
Fa Chai uses collected personal data for legitimate and transparent purposes only. The following is a complete list of how your data may be used:
Fa Chai will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent. If you wish to withdraw consent for any particular use of your data, you may do so by contacting us at support@fachai-app.com.
Fa Chai does not sell, rent, or disclose your personal data to third parties for commercial gain. However, there are limited circumstances where we are required to share certain information with the following parties:
Protection Guarantee: All third parties with whom we share data are bound by strict data protection agreements. They are not permitted to use your data for any purpose beyond what is specified in those agreements, and must comply with security standards equal to or higher than our own.
Fa Chai stores all personal data on secure servers with multi-layered protection. The following are the key security measures we have in place:
Data Retention Period: Fa Chai retains your personal data for as long as your account remains active and for a minimum of 5 years after account closure, in accordance with Malaysian legal requirements for financial records and anti-money laundering (AML) compliance. Data that is no longer required will be securely deleted using methods that ensure it cannot be recovered.
While fa chai takes all reasonable steps to protect your data, no security system is entirely foolproof. You are also responsible for keeping your fa chai account password and login credentials secure. Do not share your password with anyone.
Fa chai uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, account security, core platform functionality | Session only |
| Performance Cookies | Internal traffic analytics, page performance monitoring | 30 days |
| Functional Cookies | Save language preferences, display settings, and search history | 90 days |
| Security Cookies | Suspicious activity detection, CSRF prevention | Session only |
You can manage or delete cookies at any time through your browser settings. However, removing essential cookies may affect certain features on the Fa Chai platform, including the ability to stay logged in. Fa Chai does not use third-party advertising cookies or tracking pixels from external ad networks.
As a fa chai platform user based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you. We will provide it within 21 business days.
Request correction of any inaccurate or incomplete personal data in our records.
Request deletion of your personal data, subject to applicable legal retention requirements.
Object to the use of your data for direct marketing purposes or certain types of processing at any time.
Request your personal data in a structured, machine-readable format for transfer to another platform.
Request that fa chai restrict the processing of your data in certain circumstances permitted by law.
To exercise any of the above rights, please submit a written request to support@fachai-app.com including your full name, fa chai account number, and a brief description of your request. We will acknowledge receipt within 3 business days and resolve the request within 21 business days.
Fa chai services are intended for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data belonging to an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe we have inadvertently collected data from a child, please notify us immediately via support@fachai-app.com.
Parent/Guardian Responsibilities: If you have children at home, please ensure they do not have access to your fa chai account. Use a strong password and never leave your device logged in unattended.
The Fa Chai platform may contain links to external websites or services not operated by us. Once you click on such a link and leave fachai-app.com, our Privacy Policy no longer applies. Fa Chai is not responsible for the privacy practices or content of those third-party websites.
We recommend reading the privacy policy of every website you visit. The inclusion of any link on our platform does not imply that Fa Chai endorses or supports the linked website.
Fa Chai reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will be published with a clear effective date at the top of this page.
Where changes are material (i.e. they significantly affect how we process your data), we will notify you via:
Your continued use of the fa chai platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how fa chai handles your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority under PDPA 2010.
Your privacy is our priority. Register a fa chai account today and enjoy a secure slots, live blackjack, baccarat, and lottery gaming experience with full industry-standard data protection.
Fa chai is committed to responsible gaming. If you or someone you know is experiencing a gambling problem, please visit our Responsible Gaming us for further information and assistance. Deposit limits, session time limits, and self-exclusion options are available to all members.